Avoid IT’s Dreaded Nightmare Scenario
The ever-increasing complexity of digital workplace technologies leaves IT teams blind to the never-ending number of issues that adversely affect employee experience. Existing tools and methodologies are ineffective as they focus on technology silos, causing misdiagnosed and unresolved issues: the nightmare scenario for IT.
Real-Time Alerting
Proactively identify employee experience issues before they become IT problems, with immediate red-flags about any incident.
- Focus and fix employee experience issues before any ticket storms arise
- Configure alert thresholds and workflow, including integration with 3rd-party systems
Diagnostics & Analytics
Identify the context, scope, and impact of issues to accelerate troubleshooting through machine-learning pattern spotting.
- Rapidly determine the root-cause of issues for all affected employees
- Visualization of event-level data affecting employees across all locations and devices
Automation & Remediation
Automate everything and powerfully remediate anything in seconds across more than 1 million workspaces.
- Resolve issues before employees are affected & proactively elevate employee awareness
- Customize remediation which equips IT teams with one-click resolution
:Our scope of work includes
Maintenance
We provide ongoing support to ensure the software is running smoothly. This includes troubleshooting issues, applying software updates, and providing guidance on best practices for using the software.
Customization
We offer custom solutions to meet specific customer requirements. This includes creating custom reports, dashboards, and alerts.
Implementation
We specialize in installing and configuring the Nexthink software to meet the specific needs of each customer. This includes integrating the software with other IT systems, such as an active directory or SCCM.
Customized Services Bundle
We have custom-made services bundle that suits all corporate needs.
Consulting
We provide guidance to customers on how to optimize their use of the software and identify areas for improvement in their IT infrastructure. This includes recommending changes to IT processes or procedures, or identifying opportunities to improve system performance.
Training
We provide end-user training to customers on how to use the Nexthink software. This includes on-site training, webinars, or online tutorials.
Operationalization
We provide operationalization activity to operate Nexthink on behalf of the customer which include supplying a resource onsite for long term and short term basis.
